Menu
Social Media Moderator
We are looking for a Social Media Moderator.
You will be responsible for handling the customers online, responding to their inquiries in a timely manner, help them to solve their problems.
To be successful in this role, you will need to be capable of performing basic research when needed, have the ability to engage in conversations, and to listen what the people are saying about the clients on social media to help take opportunities or detect negative feedback.
Responsibilities
- Maintain the Moderation Guidelines and ensure they are up to date, process online conversations and complaints, escalating when necessary.
- Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio, liaising with the community team where required.
- Manage the banned user process, and track and remove previously banned users.
- Moderate communities located in social networking sites including Facebook, Instagram , and other similar social media platforms, adapting methodology where appropriate.
- Produce reports on relevant moderation statistics, issues and outcomes.
- Regularly feedback insights gained from community moderation into the Social Media team.
- Monitor all industry and company information and news to anticipate potential issues.
Requirments
- Relative experience from 0-2 years as Social Media Moderator.
- Bachelor degree in Marketing or relevant field.
- Knowledge of online marketing channels.
- Very Good communication, writing and negotiation skills.
- Good copywriting skills.
- Computer skills (Word, Excel, PowerPoint) preferred.
- Very Good English language.
- Ability to deliver creative text content.
- Able to work 5 days weekly & on a rotational basis shifts.
